Advantages of a hybrid AI-human model in customer service. Improvement in turnaround time resolution rates: AI tools can efficiently handle information retrieval, respond to commo ...

As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

The first point of contact is the AI-powered online virtual ... the chief technology officer of North America and Asia Pacific Zendesk, a customer-service platform. "We're already seeing some ...

In a game-changing leap forward for the financial industry, Santhosh Kumar Ganesan, a technology professional from the United ...

Aman Goel and Harshita Srivastava founded GreyLabs AI ... a call centre agent is high customer expectations. Not to mention, today’s new-age customers demand personalised and efficient service ...

Generative AI is ... the contact center industry by equipping customer service teams with tools they need to provide more effective customer service," said Lan Guan, chief AI officer at Accenture.