Software as a Service (SaaS) companies have seen rapid growth over recent years, and customer retention plays a vital role in ...

See how companies are boosting revenue and customer retention through CX investments.Did you know 40% of companies plan to increase investments to improve customer experience (CX) quality over the ...

OroCRM - an open-source Customer Relationship Management application.

A global survey among 12,000 luxury retail employees finds widespread job dissatisfaction. So much so that over half are ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

E-commerce and tech startups are embracing hybrid staffing models and AI advancements to adapt to market demands. TeamLease ...

In preparation for the year ahead, do some strategic planning by asking yourself these things. As business executives plan for 2025, it’s essential that we ask strategic questions that help shape ...

This approach, powered by predictive analytics, has enabled Pineapple to reach new heights in customer retention, while also generating a high-margin revenue stream, reinforcing Pineapple's value ...

Prioritizing customer satisfaction and retention rates will ultimately increase your sales and supercharge your ... Whether you’re a small business owner or part of a large organization, a plan should ...