Empathy is a key skill that can help you resolve conflicts in hospitality effectively and positively. Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others.
Shaw runs Doc's Auto Repair, a Seaside staple for 15 years. "Like I said, I have empathy for 'em, I understand this ... like I told city hall, you are not fixing the problem, this is not a fix for ...
In Seaside, the city has maintained a sanctioned site where homeless people can camp. It's causing tensions between neighbors, the city and a group providing food.