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Former ticket agent grapples with guilt after allowing hijackers on 9/11 flight
The hijackers were late for their flight, but because they were full-fare, first class passengers, the agent went above and beyond to ensure they made their flight.
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I blame myself: Ex-ticket agent who checked in two 9/11 hijackers on flight that crashed into Pentagon
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September 11: American Airlines ticket agent who helped 9"11 hijackers make Flight 77 finds forgiveness
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September 11: American Airlines ticket agent who helped 9"11 hijackers make Flight 77 finds forgiveness
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